The Need for Clear Digital Strategy Aligned with the City's Goals

Kevin Wilkins, Chief Information/Digital Officer at City of Fort Collins

Kevin Wilkins is a dynamic and transformational Chief Information/Digital Officer, who has consistently pushed the boundaries of innovation and digital excellence throughout his career. With a unique blend of experience in both the public and private sectors, Kevin's journey has been marked by a relentless pursuit of operational efficiency, a passion for nurturing innovation, and a commitment to sustainable organizational growth.

As the Chief Information/Digital Officer at the City of Fort Collins, Kevin Wilkins stands at the forefront of digital transformation in the public sector. His leadership is characterized by a keen focus on aligning technology with business strategy, a practice that has consistently delivered remarkable results. Kevin is known for his business-driven approach, which not only sets the stage for technological advancement but also ensures that these advancements contribute directly to the city's overall growth and prosperity.

 “We are expanding online services and digital platforms to make it easier for residents and businesses to interact with the city.”

One of Kevin's most remarkable attributes is his ability to champion customer-centric initiatives. He understands that the heart of any digital transformation lies in improving the customer experience. With an unswerving commitment to making residents' lives better, he has spearheaded numerous digital projects that enhance public services and streamline interactions with the city government. His vision has resulted in innovative solutions that genuinely resonate with the community.

Following is the conversation we had with Wilkins.

Can you provide an overview of your role as the Chief Information/Digital Officer for the City of Fort Collins and the key responsibilities that come with it?

As the Chief Information/Digital Officer for the City of Fort Collins, my role encompasses a wide range of responsibilities related to technology, data, and digital innovation within the city government.

● Technology Leadership: I provide strategic leadership in the use of technology to enhance city operations and services. This involves setting the vision for the city's digital future and aligning technology initiatives with organizational goals.

● Digital Strategy: I develop and execute a comprehensive digital strategy for the City of Fort Collins, identifying opportunities to leverage technology and data to improve services, efficiency, and citizen engagement.

● Data Management: I oversee data governance and management, ensuring data is used effectively for decision-making, transparency, and accountability.

● Cybersecurity: I am responsible for cybersecurity measures to protect the city's systems and data from cyber threats and breaches.

● Digital Inclusion: I work to bridge the digital divide by ensuring that all residents have access to digital resources and services, regardless of income or location.

What are the key challenges you face in your role, and what strategies are in place to address these challenges?

Key challenges in my role include:

● Funding: Securing sufficient funding for technology initiatives can be a challenge, as technology investments are often significant.

● Cybersecurity: Protecting the city's systems and data from evolving cyber threats is an ongoing challenge.

● Legacy Systems: Modernizing and integrating legacy systems can be complex and resource-intensive.

● Digital Inclusion: Ensuring that all residents have access to digital resources can be challenging in a city with diverse demographics.

To address these challenges, we employ several strategies:

● Collaboration: We collaborate with various city departments, stakeholders, and external partners to pool resources and expertise.

● Grant Funding: We seek out and secure grant funding to support digital initiatives and improve cybersecurity.

● Prioritization: We prioritize initiatives based on their potential impact on the community and alignment with the city's strategic goals.

● Education and Training: We invest in staff training to enhance cybersecurity and digital literacy.

What are the top digital transformation initiatives that the City of Fort Collins is currently undertaking to improve services for residents and businesses?

Top digital transformation initiatives in the City of Fort Collins include:

● Smart City Initiatives: We are working on projects to improve city services, such as smart transportation systems, public safety enhancements, and energy efficiency measures.

● Digital Services: We are expanding online services and digital platforms to make it easier for residents and businesses to interact with the city.

● Data Analytics: We're harnessing data to make informed decisions and improve city services.

In terms of digital inclusion, what efforts are being made to bridge the digital divide and ensure that all residents have access to digital resources and services?

In terms of digital inclusion, we're implementing the following efforts:

● Broadband Access: We are working to expand broadband access to underserved areas of the city.

● Digital Literacy Programs: We offer digital literacy training to residents who may be less familiar with technology.

● Affordable Access Programs: We collaborate with internet service providers to offer affordable internet access to low-income residents.

What advice do you have for other municipalities looking to enhance their digital capabilities and improve the delivery of services to their constituents?

My advice to other municipalities looking to enhance their digital capabilities and improve service delivery includes:

● Start with a Strategy: Develop a clear digital strategy aligned with your city's goals.

● Engage the Community: Involve residents and businesses in the planning process to ensure their needs are met.

● Invest in Cybersecurity: Prioritize cybersecurity to protect sensitive data and critical systems.

● Collaborate: Work with partners and other agencies to maximize resources and expertise.

● Measure and Adapt: Continuously assess the impact of digital initiatives and be prepared to adapt and evolve.

● Prioritize Digital Inclusion: Ensure that no one is left behind in the digital transformation process.

● Stay Informed: Keep up with technological advancements and best practices in the industry.

By following these principles, municipalities can better serve their constituents and create a more connected, efficient, and inclusive community.

 

Digital Transformation

Cyber Threats

Data Management

Energy Efficiency

Customer Experience